ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following. Other duties may be assigned. Serve as a trusted technical resource to the Curio Wellness end-user communityProvide (Level 1 and 2) technical support with setup, installation, and maintenance of desktops, laptops, printers, iPhones, iPads, Android devices, tablets, hand scanners, A / V conference room equipment and line of business software applicationsProvide incident management service desk functions to end-users remotely and in-personUtilize the Go-To-Assist help desk ticketing system to manage incidents, tasks, and day-to-day activities.

Assist (Level 3) as necessary with (Severity Level 1) incidents that impact entire end-user-communityInstallation, maintenance, and repair of desktop / laptop computing systemsSupport and administration of Windows 10 and limited Mac OS operating systems Troubleshoot desktop / laptop computer security issues.

Support for collaboration tools such as Zoom, GoToMeeting, Microsoft Teams, etc.Diagnose, troubleshoot, and repair computing hardware and software applicationsProvide support for all standard productivity software (Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook;

Microsoft Teams, etc.). Includes installation, troubleshooting, and end-user assistance and trainingInstallation, configuration and maintenance of back-up and anti-virus software on all desktop / laptop operating systems.

Complete imaging, software installations, and software upgrades.Educate and train professional administrative / operational staff on proper computing techniques, security awareness, and use of software applications.

Assist in Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords.

Last updated : 2024-05-21